1. Introduction

At esoim.com, your privacy and the security of your personal information are extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with our services.

By using esoim.com, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect and process the following types of information:

  • Personal Data: Name, email address, billing and shipping addresses, phone number, and payment details.
  • Order Information: Information related to your purchases, including order history and eSIM details.
  • Device & Usage Data: IP address, browser type, device information, and usage data collected via cookies and analytics tools.
  • Communication Data: Emails, support tickets, live chat, or other messages you send us.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.
  • Send you order confirmations, invoices, and eSIM activation details.
  • Provide customer support and respond to your inquiries.
  • Improve our website, products, and services.
  • Comply with legal requirements and prevent fraud.

We do not sell or rent your personal data to third parties.

4. Sharing Your Data

We may share your information with trusted third parties, only as necessary to provide our services:

  • Payment processors (e.g., Stripe, PayPal, Klarna)
  • eSIM providers for order fulfillment
  • Shipping or courier companies (if physical delivery is required)
  • IT service providers (e.g., hosting, analytics, email services)
  • Legal authorities if required by law

All third parties are obligated to keep your data confidential and secure.

5. International Data Transfers

As esoim.com serves customers worldwide, your information may be transferred and processed outside your country or the European Economic Area (EEA). We ensure that adequate protection and security measures are in place, in accordance with GDPR.

6. Cookies and Analytics

We use cookies and similar tracking technologies to improve your experience, analyze website traffic, and personalize content.
By using esoim.com, you agree to our use of cookies. You can control or disable cookies in your browser settings.

7. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw your consent at any time
  • File a complaint with a data protection authority

To exercise your rights, please contact us using the details below.

8. Data Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.

9. Data Retention

We only retain your personal information as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations.

10. Children’s Privacy

esoim.com does not knowingly collect or solicit personal information from children under 16 years of age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

esoim.com
Email: [email protected]
Address: Watzmannstrasse 12, 71067 Sindelfingen
Germany

Last updated: 14.07.2025